About Us

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About Us

The "Personlized Gifts by Carmelina" website was created to provide our customers with a fun and easy way to design personalized gifts online in just a couple of minutes! Don't forget to visit our sister website: www.upfrontgifts.com for more personalized gift ideas Shipping Policy Most orders are shipped within two business days of placing your order via the USPS, First-Class or Priority-Mail. Faster shipping services are available upon request. Returns Policy We will accept the return of defective products for replacement or refund. Notification of defective merchandise must be made within 3 days of receipt of shipment. Claim Procedure: Contact us with the following information within 3 days of receipt of shipment: Your name, order date, date received, item description, a brief description of the damage. (i.e. broken glass). We may request the return of the original package, or we may request that you retain the shipment including packaging for a minimum of two weeks after filing claim to permit inspection and or pick-up the package by the shipper.
If you have any questions about these policies, the practices of this site, or your dealings with our website, you can contact us by mail at the address below.